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Service Level Agreements

Exceed customer expectations with SLA assurance

Organize SLA goals and milestones to match customer service contracts.
Boost team productivity with SLA KPIs to monitor performance.
Get real-time status updates with personalized SLA milestone alerts.
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Trusted by industry leaders
Trusted by industry leaders

You can finally keep your customer promises

Customer sla contracts

Convert your service contracts to action

Now, you can turn your service milestones into tangible goals with measurable KPIs. Confidently assure your stakeholders of your performance.

Keep all your service contracts in one convenient platform for better organization.
Manage multiple SLA packages per contract to meet every service agreement.
Ensure your customers are always informed and updated promptly throughout the entire process.
Boost your team's productivity by setting up SLA KPIs to measure their performance.

Multi-Criteria SLA Policies

Connect your milestones to your workflows

Visualize your service contract milestones by converting them into trackable, actionable targets that your team can deliver.

Set up service level agreement (SLA) goals and milestones based on your customer service contracts.
No more worrying about delays out of your team's control - track and pause SLAs as needed.
Customize your SLA triggers to align with updates on tickets or work orders.
Empower your team to take ownership and reward their performance.

Custom Email & Notification Alerts

Never be in the dark on SLA statuses

Stay in the know with customized notifications for your SLA. Never miss a deadline or violate a contract again.

Stay updated with personalized alerts for SLA milestones - know where things stand in real-time.
Boost field agent success and prevent SLA breaches with "at-risk" notifications for potential failures.
Multi-stakeholder notifications ensure customers promptly receive the excellent service they expect.
features by role

Built for everyone

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Team Manager
Phone - Elements Webflow Library - BRIX Templates
C-Level Executives
Users - Elements Webflow Library - BRIX Templates
Field Team
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End Customer

Job/Sales order management

Know what's going on, what needs to be done, & what's already done.

Attendance
records

Field agents can apply for leave so tasks won't be assigned to them.

Real time alerts & triggers

Get real time updates of orders & statuses, which trigger a follow up.

Hierarchy based access

Maximize data security with role dependent access controls based on user.

Reports & dashboard

Build your own reports using the report builder for operational analysis.

Open API integration

Integrate with existing systems to automate tasks.

Field agent dashboard

Know the day's schedule as soon as you log in to the mobile app.

Customer 360

A comprehensive hub of all the customer's details to better prepare ahead.

Google & MS Office calendar

Integrate and connect your work calendar all in your mobile.

Field agent dashboard

Know the day's schedule as soon as you log in to the mobile app.

Customer 360

A comprehensive hub of all the customer's details to better prepare ahead.

Google & MS Office calendar

Integrate and connect your work calendar all in your mobile.
Integrations

Connect all your favourite tools

FieldEx is designed to fit your workflows. You have the power to personalize and adjust every aspect to align with your specific operations, no matter what kind of work you do.
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Zendesk
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Microsoft 365
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Google Calendar
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Cin7 Core (DEAR)
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Salesforce
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Monitor (ERP)
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Netsuite
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Calendly
All integrations
Open API

Explore our product

Connect your tools, connect your teams. Your field team’s favorite tools are just a click away.

Forms & BPM

Leave the stacks of paper in the office. Digital forms are easier for data collection.
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Helpdesk

Automate and lead your omnichannel helpdesk for a smooth customer experience.
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Spare Parts & Inventory

Spare parts don't have to be the missing link with these inventory management features.
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