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Increase Service Technician Productivity

Fulfill Your Field Service Strategy With A 360° View of Your Orders, Field Reps & Mobile Assets.

SERVICE

Stress Free Job Order Management

Know what’s going on; what needs to be done, and what’s already completed. Your field service management team can monitor any service requests and which can link to most ERP systems. Automatically optimize field service agent’s day, working around fixed meetings, based on location, availability, and priority. Factor in buffer times such as walking from the carpark, or taking the lift to the client’s floor as well, so there’s no arriving late to worry about.

SERVICE

Customer 360 and Contact Management

Visualize your Customer’s past history of orders, preferences, and footnotes. Documentation, digital signatures and photo attachments serve as records of your work process. indexed and saved for future reference.

Keep your customers up to date with a customized portal specifically for your organization, with real-time updates of location and ETA to improve communication and customer satisfaction. 

Generate new job orders through the customer portal for faster order replenishment and fulfillment. 

 
 

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SERVICE

Simplify Reporting & Performance Analysis  

Create, edit and customize reports to help you make smarter business decisions and share them with the relevant members in your organization. Standard reports are auto-created reports that are created by the system.

Upload and download customer data with ease using CSV and PDF formats, linking to your current database and other relevant systems. 

Additional Features

Utilization

Find out which of your field service reps are under utilized and optimize their tasks so as not to overburden single individuals.

Team & Task Visualization

Get a real-time view of task locations of all agents in a team. On an individual level, Custella even arranges your tasks in sequence.

Mileage Claim

Get a real-time view of routes taken by agents and this can be used to identify discrepancies when approving mileage claims.

Route Optimization

Save travel time and fuel by allowing Custella to pick out the optimum route that gets field agents to all the necessary locations.​

Dynamics Skills

Different tasks will require different skill sets to address them. Use Custella's dynamic skills to automatically factor in which field agent is best suited to tackle specific tasks.​

Customized Forms

Create and edit forms anytime according to your organization's needs and SOPs, that can be filled out by your service agents.

We Work Well With

Our Case Studies

Maintenance Repair

Mystery Shopper

Survey

Security & Safety

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What Our Customers Say

"Significant reduction in false overtime reports"

"Realtime visibility and 50% increase in tasks per day accomplished"

"From tedious manual system to automated paperless system"

"0% Error in Mileage Tracking, Overtime & Compliance Reporting"

"Over 5 types of monthly reports available instantly"

How We Do Things

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Service Level Agreements – Transparency Is Key

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Field Service Company Running Well? Here’s How To Be Better!

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    Get in Touch to try Custella

    Need more info on pricing or interested in scheduling a demo with us? Just fill up the form or drop us an email at ask@custella.com

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