A company that has been dominating the safety & security field service industry did not always have a good track record when it came to parts management. Parts management is the process of keeping track of your spare parts to make sure that the organization is incurring the least amount of cost by providing the right parts, to the right place, at the right time while keeping the quality in check. Even if it may sound simple on paper, it actually requires very high attention to details.
To be specific, this company gives safety and security services by providing safes, cameras, alarms, and so forth. With about 130 tasks in progress, it is safe to say that the company has quite the clientele. In fact, they have been enjoying the ease of parts management that they could not avail at one point. So what changed, you may ask. If you look at the current market trend, you will probably be able to guess exactly what can help companies keep track of their spare parts – that is right, a field service management software.
Part of being a field service provider means that you have to cater to your client whenever they need you – this is how you gain their trust and climb up the ladder in this fiercely competitive market. As for the organization of our interest, it has been doing the same, and somewhere along the way they have managed to get enough traction to start losing count of the parts they used. Spreadsheets and logbooks did not cut it when multiple orders started rushing in.
Once its demand rose, the planners began preparing the right amount of spare parts to keep in their inventory. Things were going well until they realized that they were incurring losses due to not keeping track of their assets. To know how they bounced back, we learned from one of the company’s key personnel:
“Our company has been around for a while but we weren’t always doing great in managing our parts. Being a new entrant in the market, we didn’t know any better to effectively keep track of our spare parts. When we found out exactly how much loss this caused, we started looking for ways to stitch the wound. Obviously using excel sheets wasn’t doing it for us because the field service agent would have to come back and input the data and that caused the human error. That’s when we shifted our focus to the game-changing field service optimization software – Custella.
We can see all our spare parts at the click of a button. The software lets us see which parts have been used and which ones are redundant. This does not only include our main products such as cameras and all but the little things like nuts and bolts too. You could say that this became a one-stop solution for all our worries related to parts management!”
We can learn from this company that no matter how big of a company you operate, you are bound to face difficulty if you do not opt for automation. After incorporating the application, details related to parts management boiled down to a single source of truth that is easy to operate.
A field service management application gave them the visibility of their spare parts that they could not get before. Having a spare parts log will enable you to enjoy the following benefits:
While it is true that the service that you provide to your customers indicates your success, there is an underlying implication behind it – the backend matters just as much! Managing your company’s internal process, especially the nitty-gritty ones will set you apart from the clutter and drive you to the road of rejoicing. This company has managed its parts good enough, how is your company tackling it?
Need a field service management application like Custella? If you’re in Malaysia, Indonesia, or the ASEAN region, drop us an email to schedule your demo: email@example.com.
Custella Sdn Bhd 2020