The business world is more competitive than ever. No matter which industry you operate in, you are bound to face fierce competition, even if not at the inception, a few months down the line. What does that mean for your field service company? You need to be at the top of your game. But what does it mean to be at the top of your game? Continue with the winning formula that you have discovered for business? That would have worked in the past. But as a business professional, you know exactly how dynamic the market has become.
The business world is more competitive than ever. No matter which industry you operate in, you are bound to face fierce competition, even if not at the inception, a few months down the line. What does that mean for your business? You need to be at the top of your game. But what does it mean to be at the top of your game? Continue with the winning formula that you have discovered for business? That would have worked in the past. But as a business professional, you know precisely how dynamic the market has become.
So, even if your business is performing well, you will surely find room for improvement after looking inside and out of your company. In the intense field service race, there are multiple field service companies that are doing a satisfactory job at catering to their target group. One such company has been achieving tremendous feats until it realized that it can reach greater heights by incorporating smart software within its business processes.
A Safety & Security company that has a total of 21 members as part of the Proof of Concept (POC) period where 8 of them are planners and 13 of them are technicians, created 485 job orders and completed 583 tasks within only a span of one month. Throughout their business endeavor, they were able to complete certain objectives as stated below:
It is quite evident that such feats could not be achieved without the assistance of a smart software. In fact, we have taken feedback from key personnel of this field service company on how the smart software helped in improving the overall business process of their organization.
“The smart software helped us big time! Before incorporating the smart software, we were just another field service company that had to see the progress of our technicians after the CSR form was submitted. We weren’t able to get the accurate location of our field service agents, overtime reports, and so on. It’s surprising how we could complete only 4 to 5 tasks per day before but now it has jumped to 9 or 10 tasks a day.
The best part about having a smart system is that you can go paperless and everything becomes digitized – we are able to fill up the forms and carry out our tasks seamlessly. This actually makes everything much more convenient as the system requires the agents to follow certain protocols such as taking a picture or filling up a form of the work done in order to complete a task.”
This company is a testament that your company’s performance can indeed be enhanced through the use of smart software such as Custella. No matter what kind of industry you operate in, incorporating a smart software will give you access to the following benefits:
This safety & security company has already taken the road towards efficiency by implementing a smart software in its system. No matter what industry you are in, the current trend suggests that your business would need to take the path of automation inorder to thrive in this competitive market. Perhaps it is your turn to take the next step?
Need a field service management application like Custella? If you’re in Malaysia, Indonesia, or the ASEAN region, drop us an email to schedule your demo: firstname.lastname@example.org.
Custella Sdn Bhd 2020