PLAN IT. TRACK IT. ANALYZE IT
Each of Custella’s key features are built to automate the process of planning and scheduling of tasks, to ease tracking of task status and field service agents, and to simplify reporting and analysis of service agent performance and customer history.
On-demand Task Management
Planned Task Management
Geographic Maps/Data Visualization
Real Time Location Mapping
Real Time Updates & Alerts
Real Time Reporting
Reporting & Statistics
ASSIGNMENT & TASK MANAGEMENT
Increase efficiency with Custella’s automated task assigning feature which allows you to assign tasks to field service agents based on their availability, skill level, and current location. With this feature, you’ll always be able to assign tasks to field reps who are best suited to complete it or are closest in distance to execute the task in time!
Custella’s schedule optimizing function lets field service agents plan their day based on the certain criterias and even enable the predictive traffic features to help them complete more tasks with lesser hours spent on the road. Field service agents can optimize their schedule based on the following criteria:
distance between task locations
task priority and distance between task locations
REAL-TIME LOCATION MAPPING
Every Custella plan comes integrated with Google Maps. This allows team managers to visualize task locations and locations of field service agents in real-time. For field service agents, the task locations can be viewed on a map layout which are numbered according to the calendar sequence for the day, making it user-friendly.
SALES & JOB ORDER MANAGEMENT
Stay on top of every sales and job orders with this feature which lets team managers and field service agents initiate and process sales or job orders from anywhere as long as they have a smart device on them. All the data you need to create and process an order are just one tap away with Custella. This feature is further enhanced through integration with Salesforce®.
Other features available within Custella
Calendar Sync with Google
Customer & Contact Management
Images & Document Attachment
Sales Order Management
Job Order Management