Reports. You can’t live with them, you can’t live without them. But if you’re spending too much time creating them, you’re going to be asking yourself if you really need them.
Without reports, you couldn’t be sure what you are achieving (or loosing). And in Field service there are so many moving parts, how do you keep a track of it all?
We recently dealt with a company that had over 300 field service personnel spread nationwide. Keeping track and collating all those job orders is a nightmare for them. Then comes the dreaded report required by the directors of the company, so week after week is spent turning all the data into action points and related graphs.
Today’s digital field service management solutions can deliver flexible, proactive operational control. It can incorporate complimentary help desk and service management tools, easily handle service provider’s tasks productively and efficiently.
You could continue to use manual job management systems, devoting employee time, and staffing costs to it; hey, maybe you have the time and resources to waste.
However clients are becoming increasingly sophisticated in their service expectations, and as these standards rise, a field service management tool becomes more relevant.
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