From Paper To Smart Software: A Success Story

From Paper To Smart Software: A Success Story

Case Study 16

By The Custella Team


With a dynamic business environment, it is inevitable that businesses have to adapt to the upcoming technologies and put them to good use to satisfy the end-user.


How Things Became Easier


There was once upon a time when keeping records on paper was the norm. In fact, a lot of companies keep track of their cost, revenue, transportation, and so on via paper. Indeed, it can be daunting if a situation arises, for instance, where the business manager has to find particular information about a specific vehicle of their company. To make things easier, they may opt for excel sheets to input and save all their data.

Then comes the challenge of trying to manage reminders and real time information e.g. to find the location of a vehicle or the current condition e.g. triggers of the next service as well as expiry date of the drivers’ license. This is where a transportation management system comes in. It is a software that can take care of your supply chain process and help you keep track of multiple vehicles, delivery plans, status of deliveries, and a central repository of all important documents.

A manager of a distribution firm that recently switched from using paper and excel sheets to a smart software – Custella has said,


Keeping track of all your deliveries can be quite challenging if you are not vigilant enough. A lot of businesses depend on us to give the quality service that we promise and if one of our recorded information is overlooked by us, it can cause a massive problem. Using this Transportation Management System has definitely helped us to keep track of our delivery in the most simple and efficient manner and make our customers satisfied.

Kevin Young

Supply Chain Manager


Benefits Of A Smart Software


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The aforementioned distributor has changed its game using smart software. It enabled them to share data to the entire business team, get real-time data about it’s vehicles to make faster decisions, cater to the needs of the customers, cut down on cost through smarter assignment of vehicles & drivers and importantly reduced shipment delays.


In A Nutshell 


It is evident that customer expectations keep changing based on market offerings. To be able to thrive in the market, a business must be agile and effective. It must have the updated tools required to keep track of its internal functions whether it be through a transportation information system, management information system, or something else. This will certainly help you reach your goal to make your customers happy. Happy them, happy you.




Need a field service management system like Custella? If you’re in Malaysia, Indonesia, or the ASEAN region, drop us an email to schedule your demo:

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