The Evolution of the Field Service Management Industry

The Evolution of the Field Service Management Industry

field service management, field service optimization, field workforce management, field workforce optimization, mobile workforce management, custella

Our phones, tablets and other devices are full of apps to help us communicate at work and in our personal lives. But off-the-shelf texting and communication apps lack features that field service technicians need to get work done.

Tools like Slack and Microsoft Teams have taken off with “desktop” agents, but they are too complicated and not optimized for mobile, real-time communications. So, field reps simply won’t adopt them and instead turn to their favorite consumer app like WhatsApp or iMessage to get the answers they need. These tools are great in our personal lives, but they are not safe for work because they aren’t secure and can’t be managed.

If you can’t afford to waste time or compromise your tight resources on the unpredictability of general apps, a field service management tool is a must have to tailor to your organization’s needs. That’s why a growing number of companies are adopting field service management tools, while the field service management industry is growing rapidly, and will continue to do so over the next decade.


Need a field service management software like Custella? If you’re in Malaysia, Indonesia, or the ASEAN region, drop us an email to schedule your demo:

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